Refund Policy

Last Updated: February 1, 2026

Welcome to AI Image to Video. We provide AI-powered image-to-video, text-to-video, and related media generation services through https://aiimagetovideo.art. This Refund Policy explains when purchases are refundable and when they are not.

AI generation consumes compute resources when a task is submitted. Because those resources are reserved or consumed during generation, purchases and consumed credits are generally non-refundable except in the limited cases described below.

1. Non-Refundable Situations

We generally do not provide refunds for:

a. Change of Mind: You decide not to use the Service after purchasing credits or a subscription.

b. Unused Credits: You purchase credits but choose not to use them.

c. Generated Output Preferences: You are dissatisfied with a generated video or image because of style, motion, realism, exact likeness, text rendering, camera movement, or other subjective creative results. AI generation is probabilistic and we do not guarantee a specific aesthetic outcome.

d. Prompt or Input Issues: Results are affected by unclear prompts, unsupported requests, low-quality uploaded images, image artifacts, mismatched aspect ratios, or unsuitable source material.

e. Device or Network Issues: Your browser, device, network, storage, or local software prevents you from using or downloading the Service properly.

f. Content Policy Violations: Credits consumed or blocked because of violations of our Terms of Service, misuse, abuse, or prohibited content are non-refundable.

g. Account Violations: Accounts suspended or terminated for violating our policies are not eligible for refunds, except where required by law.

2. Cases We May Review

We may review refund or credit-restoration requests in limited cases, including:

• Accidental duplicate charges
• A confirmed billing error
• A sustained outage or platform failure on our side that prevents generation from running
• A task where credits were charged but no generation request was submitted or processed
• Other exceptional circumstances at our discretion

Where appropriate, we may provide a refund, account credit, or replacement credits. The form of resolution is determined by AI Image to Video at our sole discretion, unless otherwise required by law.

3. Failed Generations

If a generation fails because of a system-side error, we may automatically return credits or review the case manually. Failed generation handling may depend on the model provider, task logs, payment status, and whether compute resources were consumed.

Failures caused by prohibited content, unsupported inputs, prompt issues, or user-side network/device problems are generally not eligible for refunds.

4. Subscriptions

You may cancel a subscription through your account billing settings when available. Cancellation stops future renewals but does not automatically refund the current billing period.

Unless required by law or expressly stated otherwise:

• Subscription fees are non-refundable after renewal
• We do not provide prorated refunds for partial billing periods
• Unused credits, unused time, or downgraded plans are not refundable
• Cancellation must be completed before the next billing date to avoid renewal

5. How to Request a Refund Review

To request a refund review, contact us at [email protected] and include:

a. Your full name

b. The email address associated with your AI Image to Video account

c. The purchase date and transaction reference, if available

d. The generation task ID or relevant page, if applicable

e. A clear explanation of the issue

We may request additional information to verify the purchase, account, or generation task.

6. Processing Approved Refunds

Approved refunds are generally processed back to the original payment method through our payment processor. Processing times may vary depending on the payment provider, bank, card issuer, and region.

For duplicate charges, contact us as soon as possible so we can review the transaction with our payment partner.

7. Contact

If you have questions about this Refund Policy, please contact us at [email protected].